Web Request for HelpWhat ist the RT – Request Tracker and where can it be found?
The Information & Communication Technology department of the Free University of Bolzano-Bozen provides an electronic HelpDesk-System for all the staff of the organization. It is used to manage and process the inquiries, problems and disturbances in a quick and clear manner.  

The software, called RT – Request Tracker gives the possibility to send inquires or report problems around the clock in a simple and uniform way. 

You can access the RT – Request Tracker via following URL: https://support.unibz.it/
We kindly ask you to make inquiries to ICT only about those issues, for which our department is responsible.

What do we want to achieve with RT?
We would like to achieve following goals using RT – Request Tracker: 

• You can make an electronic inquiry at any time and get a confirmation immediately. By accessing the internet page of the RT you can check the status of your inquiry.
• The HelpDesk staff has a new tool, that allows them to manage and solve problems appropriately and quickly
• All other users are provided with a complete documentation and overview of all actions taken within the process of solving the inquiry.

Useful links:

• How do I create a ticket?
• How is a ticket processed?
• RT - Request Tracker help (PDF)
• RT - Request Tracker homepage
• Back to "Web Request for Help"